SHIPPING & RETURNS POLICY
SHIPPING INFORMATION
Processing Time:
- Orders typically ship within 1-3 business days
- Expedited processing available for urgent orders
Domestic Shipping (U.S.):
- Standard: 3-5 business days ($10)
- Express: 2-3 business days ($25)
- Overnight: 1 business day ($40)
- Free standard shipping on orders over $300
International Shipping:
- Delivery times vary by destination (5-15 business days)
- Customs fees may apply (customer responsibility)
- Fully tracked service
Order Tracking:
- Tracking number provided via email upon shipment
- Real-time updates available through carrier website
Shipping Restrictions:
- Signature required for all deliveries
- No PO Box deliveries
- Certain international restrictions apply
RETURNS & EXCHANGES
Return Policy:
- 14-day return window from delivery date
- Items must be unworn with original packaging
- Tags and protective soles must remain intact
How to Return:
- Initiate return through your account
- Print prepaid return label (U.S. only)
- Package items securely
- Drop at authorized carrier location
Refunds:
- Processed within 7-10 business days
- Original shipping costs non-refundable
- Refund issued to original payment method
Exchanges:
- Available for size exchanges only
- Return original item and place new order
- Subject to availability
Non-Returnable Items:
- Final sale items (clearly marked)
- Customized products
- Items without proof of purchase
International Returns:
- Customer responsible for return shipping
- May incur customs fees
- Refund excludes original shipping costs