FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select digital wallets.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and never store full payment details.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: US orders typically deliver within 3-5 business days. International delivery times vary.

Q: Do you offer express shipping?
A: Yes, expedited options are available at checkout.

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items may be returned within 14 days with original packaging.

Q: How long do refunds take?
A: Refunds process within 5-7 business days after we receive your return.

PRODUCT CARE
Q: How should I care for my footwear?
A: Use appropriate leather cleaners and avoid excessive moisture. See product care cards for details.

SIZING
Q: Are your shoes true to size?
A: Most styles run true to size. Refer to our detailed size guide for specific measurements.

ACCOUNT MANAGEMENT
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

GIFT CARDS
Q: Do gift cards expire?
A: No, they have no expiration date.

WARRANTY
Q: What’s covered under warranty?
A: Manufacturing defects are covered for 1 year from purchase date.